Our Commitment to Beauty Professionals

At Wig Care Shop, we understand that professional stylists, salon owners, and beauty enthusiasts demand excellence in both products and service. Our shipping and returns policies are designed with your professional needs in mind, ensuring a seamless experience from order to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipment EMS
Note: Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control. We ship globally, excluding Asia and select remote areas.

Returns & Exchanges Policy

We stand behind the quality of our professional beauty products, including our premium VERA LOSAâ„¢ Brazilian Virgin Hair and specialized AFRI-NAPTURALâ„¢ collections. If you’re not completely satisfied, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

Important Conditions

  • Items must be in original, unopened condition with all tags attached
  • Products must be in resalable condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

To ensure the health and safety of our professional community, the following items cannot be returned or exchanged:

  • Opened BEAUTY & FACE CARE products (for hygiene reasons)
  • Used ELECTRONIC SALON TOOLS (subject to manufacturer warranties)
  • Opened HAIR CARE & BODY CARE items
  • Custom or personalized CAPS
  • Final sale items clearly marked as non-returnable

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer care team within 15 days of receiving your order using the template below:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Email Body:
Dear Wig Care Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:
– Product Name: [Product Name] – Quantity: [Quantity] – Reason for Return/Exchange: [Please provide detailed reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Alternative Product Details] [ ] Store credit

I confirm that the item is in its original condition and packaging.

Best regards,
[Your Full Name] [Your Order Number] [Your Contact Email]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the items including:

  • Original product in undamaged packaging
  • All included accessories and documentation
  • Copy of your order confirmation or packing slip
  • Return Authorization Number clearly visible on the outside

Step 4: Return Processing

Once we receive your return, our quality team will inspect the items within 3-5 business days. You will receive email notifications throughout the process.

Refund Information

Refund Timeline

Payment Method Processing Time After Return Approval
Credit Card Payments (Visa, MasterCard, JCB) 5-10 business days
PayPal Payments 3-5 business days
Store Credit Immediate upon return approval

Deductions & Fees

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Restocking fee may apply for bulk orders from salon professionals

Exchange Policy

Exchanges are subject to product availability. If your desired exchange item is out of stock, we will:

  • Offer a similar alternative from our premium collections
  • Provide store credit for future purchases
  • Process a refund to your original payment method

Exchange shipping costs are covered by Wig Care Shop for items damaged during original shipment or incorrect items sent.

International Returns

For our global customers (excluding Asia and select remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes for returned items are non-refundable
  • Please indicate “RETURNED GOODS” on customs forms
  • Allow additional time for international shipping processing

Need Assistance?

Our dedicated customer care team understands the needs of professional stylists and beauty enthusiasts. We’re here to help ensure your complete satisfaction with our premium products.

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

We appreciate your trust in Wig Care Shop for your professional beauty needs and are committed to making your experience exceptional.

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