Returns & Exchanges

Our Commitment to Your Satisfaction

At Wig Care Shop, we understand that professional stylists, salon owners, and beauty enthusiasts demand the highest quality products. While we strive for perfection in every VERA LOSA™ Brazilian Virgin Hair bundle and AFRI-NAPTURAL™ specialized item, we recognize that sometimes returns or exchanges are necessary. Our policy is designed to be transparent, fair, and convenient for our global community of beauty professionals.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your professional beauty tools, hair extensions, and other products.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the items including:

• Original product in undamaged packaging
• All included accessories and documentation
• Copy of your order confirmation or packing slip
• Return Authorization Number clearly visible on the outside

Step 4: Return Processing

Once we receive your return, our quality team will inspect the items within 3-5 business days. You will receive email notifications throughout the process.

Refund Information

Refund Timeline

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval
• Store Credit: Immediate upon return approval

Deductions & Fees

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• Restocking fee may apply for bulk orders from salon professionals

Exchange Policy

Exchanges are subject to product availability. If your desired exchange item is out of stock, we will:

• Offer a similar alternative from our premium collections
• Provide store credit for future purchases
• Process a refund to your original payment method

Exchange shipping costs are covered by Wig Care Shop for items damaged during original shipment or incorrect items sent.

International Returns

For our global customers (excluding Asia and select remote areas):

• Return shipping costs are the customer’s responsibility
• Customs duties and taxes for returned items are non-refundable
• Please indicate “RETURNED GOODS” on customs forms
• Allow additional time for international shipping processing