Welcome to Wig Care Shop! We’re dedicated to providing premium beauty products with exceptional global delivery service. Below you’ll find answers to our most commonly asked questions.

Product Information

What types of products does Wig Care Shop offer?
We specialize in premium beauty and hair care products including:
  • Hair extensions (VERA LOSAâ„¢ Brazilian Virgin Hair, crochet braids, drawstring ponytails)
  • Professional adhesives for hair applications
  • Electronic salon tools and braiding tools
  • Hair care products (hair revitalizers, protectants, hair color)
  • Beauty and body care items
  • K-Beauty innovations
  • Braiding hair and accessories
  • AFRI-NAPTURALâ„¢ specialized products
Are your products suitable for professional salon use?
Yes! Many of our products, including our electronic salon tools, adhesives, and premium hair extensions, are specifically designed for professional use while maintaining accessibility for beauty enthusiasts.
Do you offer natural hair care products?
Absolutely! Our AFRI-NAPTURALâ„¢ line is specifically formulated for natural hair care, and we offer a wide range of products suitable for various hair types and textures.

Shipping & Delivery

Where does Wig Care Shop ship from?
All orders are processed and shipped from our headquarters located at 3666 Meadow Drive, Oklahoma City, US 73135.
What shipping options are available?
We offer two main shipping options:
  • Standard Shipping ($12.95): Uses premium carriers (DHL or FedEx) with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, uses EMS with delivery in 15-25 business days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing. Our beauty experts carefully prepare each item to ensure it meets our rigorous quality standards before shipment.
Do you ship worldwide?
We proudly serve customers globally! However, we’re currently unable to ship to select remote areas and certain parts of Asia. If you have questions about delivery to your specific location, please contact our customer care team.
Will I receive tracking information for my order?
Yes, once your order ships, you’ll receive tracking information so you can monitor your package’s journey to your doorstep.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information and ensure safe transactions.
Do I need to create an account to place an order?
While creating an account allows for faster checkout and order tracking, you can also checkout as a guest if you prefer.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Are all products eligible for return?
Most products are returnable within 15 days of receipt. However, for hygiene reasons, some opened beauty products may have restrictions. Please contact us for specific product return eligibility.

Product Care & Usage

How should I care for my hair extensions?
We recommend using our specialized hair care products and following the care instructions provided with your specific hair extension type. Our VERA LOSAâ„¢ Brazilian Virgin Hair comes with detailed care guidelines.
Do you provide instructions for using electronic salon tools?
Yes, all our electronic salon tools include comprehensive usage instructions and safety guidelines to ensure optimal results and safe operation.
Are your adhesives safe for all skin types?
Our adhesives are formulated to be safe for most skin types, but we always recommend performing a patch test 24 hours before full application, especially if you have sensitive skin.

Still Have Questions?

Our customer care team is here to help! Contact us at [email protected] and experience the Wig Care Shop difference in customer service.

Wig Care Shop
3666 Meadow Drive, Oklahoma City, US 73135
Serving beauty enthusiasts worldwide with premium delivery solutions.